We have asked Onyx guest services to assign us a new casino host and nothing has been done. So what is the point for us to go spend money in a casino to earn Onyx when we don't get invited to events or concerts. And some events we don't even get an invite too. She gives as little as a 6 hour notice is all before a VIP event. She knows that we live a good distance from the casino and that we need advance notice of events in order to plan and yet she doesn't give enough advance notice. To say the least she has NOT been a good casino host at all. And then about 6 months after that l was assigned a new casino host. She would communicate with us about concerts, VIP dinners, etc.
The casino host that we had right after getting to Onyx was great. It's a 2 1/2 hour drive to Durant for us. We made several trips in 2022 from Oklahoma City to play at the casino to get to Onyx level. As a Onyx member with Choctaw Casino in Durant I am just appalled about the way this casino handles its rewards program and perks for their guest.
